Terms and Conditions
Acceptance of Terms
These Terms and Conditions apply to all visitors and customers who use or access http://waterrestorationrichardson.com/ operated by Water Restoration Richardson. By using the site you agree to follow these Terms. If you do not agree, do not use the site.
We may update these Terms from time to time to match our services, laws, or security needs. When we post an updated version it replaces the older version. Your continued use of the site after the update means you accept the revised Terms and any rules linked to them for work in Richardson, Texas.
Services
Water Restoration Richardson provides inspection, mitigation, cleanup, drying, deodorization, antimicrobial treatment, mold remediation, fire and smoke cleanup, biohazard cleanup, and related reconstruction services in and around Richardson, Texas. Actual services depend on the property, safety conditions, and onsite findings.
We may use third party vendors or subcontractors for specialty work such as contents handling, asbestos related tasks, or large equipment. Service availability can change based on weather, staffing, or access to the property. Photos, reports, and measurements taken during the job become part of our project file. We may decline a service that is unsafe or unlawful.
Quotes, Billing, and Payment
Site visits and written estimates describe the work as understood at that time. Actual conditions inside walls, ceilings, or crawlspaces may require change orders or added labor. Final invoices will reflect the work actually performed, including equipment days, materials, disposal, and specialty cleaning. Some projects may require a deposit before mobilization.
We accept common payment methods as stated in the invoice. Balances not paid on time may be subject to late fees or collection activity. Disputes about invoices must be reported quickly and in writing so we can review photos, logs, and technician notes.
Insurance and Claims Assistance
We can help gather and share documentation for your claim. This can include photos, moisture readings, drying logs, and descriptions of demolition or repairs. We can send these materials to your adjuster if you ask. Insurance companies make their own coverage decisions.
We cannot control or guarantee their approvals, payment amounts, or timeframes. You are responsible for any part of the bill not paid by insurance, including deductibles, upgrades, or excluded work. If the insurer asks for more information we will try to assist, but the policy and carrier instructions govern the final claim.
Scheduling, Access, and Site Conditions
You agree to provide safe and reasonable access to the property during the scheduled times. This includes working water, power, and, when needed, HVAC. If utilities are not available we may reschedule or add charges for generators or water supply.
Pets and minors should be kept away from work zones. We may pause or leave a site that has unsafe structures, active leaks, hazardous materials, or aggression toward our staff. You must tell us about preexisting damage, sensitive items, alarms, or access limits. Weather or traffic in Richardson, TX can affect arrival times.
Health and Safety
Our technicians follow training based on IICRC standards and local safety rules. We use PPE, build containment, set negative air, and apply EPA registered disinfectants when the loss conditions require it. Some products should not be disturbed until dry. We may ask occupants to stay out of certain rooms during demolition or drying.
If federal, Texas, or city rules apply, including asbestos, lead, or biohazard requirements, we will follow them or refer the work to qualified parties. You agree to follow safety instructions so our staff and your household stay protected.
Customer Responsibilities
You agree to move or secure valuables when asked, tell us about fragile or historic items, and point out prior leaks or mold concerns. You agree not to turn off drying equipment, air movers, or dehumidifiers unless we approve.
You will keep doors and windows closed in affected areas unless instructed, since open windows can slow drying and increase cost. If access is limited or rooms are locked, you will arrange entry. You agree to review invoices and documents and to communicate questions quickly so we can resolve them on the current job.
Warranties and Disclaimers
We stand behind our workmanship for a reasonable period after completion, as stated in the job file. This warranty does not cover normal wear, deferred maintenance, unrelated plumbing failures, preexisting structural defects, or damage caused by later water or weather events.
It also does not cover damage caused by third party contractors, occupants who remove equipment early, or building systems beyond our control. Drying goals are based on industry targets, onsite readings, and materials. We do not promise that insurers will pay for all work. Services are provided as available and as conditions safely allow.
Limitation of Liability
To the extent allowed by Texas law, the total liability of Water Restoration Richardson for any claim related to the site or services will not be higher than the amount you paid for that specific service. We are not responsible for lost income, business interruption, loss of use, indirect, incidental, or consequential damages.
Some losses cannot be fully predicted, especially in older buildings or during large area weather events. You agree not to seek damages beyond this limit. These limits apply even if we were informed that such damages might occur.
Cancellations and Rescheduling
You may cancel or reschedule by giving us reasonable notice so we can adjust our crews. If materials were already ordered, equipment delivered, or crews dispatched, we may charge a fee to cover those costs.
Emergency or after hours work is often performed right away and may not be refundable. We may cancel or move an appointment if we find unsafe conditions, lack of utilities, or weather that would make the work ineffective. In such cases we will propose a new time that fits both schedules.
Intellectual Property
All text, photos, graphics, service descriptions, and other content on http://waterrestorationrichardson.com/ are owned by Water Restoration Richardson or used with permission. You may read and print pages for your personal use related to services.
You may not copy, modify, distribute, repost, or use our marks or trade names without written permission. Automated scraping or collection of our content is not allowed. Third party names or product descriptions remain the property of their owners.
Privacy and Data
We collect and use personal information as described in our Privacy Policy that is posted on the site. Job photos, site sketches, and equipment logs are used to document the work, prove conditions for insurers, and improve training.
We may store records at our office at 2435 N Central Expy, Richardson, TX 75080, United States or in secure systems used by our business. By using the site or our services you agree to those uses.
Third Party Links and Tools
From time to time we may mention or display resources from other companies for your convenience. These sites and tools are not operated by Water Restoration Richardson.
We do not control their content, policies, or security. Using them is your choice and at your own risk. You should read their terms before using their services.
Changes to These Terms
Water Restoration Richardson may update these Terms at any time to reflect changes in services, pricing, law, or security standards.
The updated version will be posted on this page. The date of the update may also be shown. Your continued use of http://waterrestorationrichardson.com/ after the update means you accept the new Terms. If you do not agree, stop using the site.
Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Texas without regard to conflict rules. Any disputes will be handled in the courts located in or serving Richardson, Texas.
Before filing a claim, both sides agree to try in good faith to resolve the issue through written communication. If the issue cannot be settled, either side may seek relief in the appropriate court.
Contact
Questions about these Terms may be sent in writing to Water Restoration Richardson, 2435 N Central Expy, Richardson, TX 75080, United States. Provide your name, mailing address, and a short statement of your request so we can respond.
Severability and Entire Agreement
If any part of these Terms is found invalid or not enforceable, the rest of the Terms will stay in effect. These Terms, together with any written service agreement or estimate, form the entire agreement between you and Water Restoration Richardson about the use of this site and related services.
Force Majeure
Water Restoration Richardson is not responsible for delays or failures to perform caused by events outside our reasonable control.
This can include severe weather, floods, fire, power outages, labor issues, supplier failures, or government actions. When the event ends we will resume work as conditions allow.
This page is general information and not legal advice.