Privacy Policy For Our Water Restoration Company
Who We Are
Water Restoration Richardson is a restoration and cleanup company based in Richardson, Texas. We handle water, fire, smoke, mold, biohazard, and related repair services for homes and businesses. This Privacy Policy explains how information on http://waterrestorationrichardson.com/ is collected, used, and protected.
It applies to people who visit the site, send us a message, request an estimate, or become a customer. We work in real properties and often collect photos and job notes. Because of that we try to keep information organized, limited, and used only for service and business needs inside Richardson, Texas.
Information We Collect
We collect information you give us, such as your name, service address, billing address, property details, and insurance contact. We collect job site photos, videos, moisture readings, equipment logs, and written notes from technicians.
Our website may receive device and usage data such as IP address, browser type, pages visited, and time on page. We may use cookies or similar tools to study site performance and security. We sometimes receive information from service partners, subcontractors, or insurers who are helping with your project or claim.
How We Use Information
We use information to schedule visits, prepare estimates, and deliver restoration services. We rely on photos, measurements, and reports to support insurance claims assistance and to show what damage existed before work started.
Information also helps us plan safety steps, select correct PPE, verify structural drying, and improve training for our staff. We may use website data to fix broken pages and to keep the site secure. We use information for billing, collections, and business records. When the law requires us to keep or share information, we may do so.
Cookies and Similar Technologies
Our website may place small files called cookies on your device. Cookies help the site remember preferences, keep sessions working, and measure which pages people visit. Some cookies are needed for the site to function.
Others help us understand what content is helpful. You can set your browser to block or delete cookies at any time. If you do, some features may load slower or may not work. We do not use cookies to read information from other websites. We may use simple analytics tools that rely on cookies or similar technology.
Sharing and Disclosure
We only share information when it is needed to provide services or when we are required by law. We may share limited information with subcontractors, equipment companies, or cleaning partners who are helping on your project.
We may share photos, reports, and invoices with your insurer or adjuster if you ask us to help with the claim. We may share payment details with accounting or payment processors.
We may share information to protect health and safety or to respond to a lawful request from a government authority. We do not sell personal information.
Data Retention
We keep records for as long as we need them to run our business, finish your job, or meet legal and tax rules. Service files, moisture maps, photo sets, and equipment logs may be kept so we can answer later questions from you or your insurer.
Some documents must be kept longer under Texas law or federal rules. When information is no longer needed, we will remove it or store it in an archived form.
Retention periods can differ based on the type of document and the reason it was collected.
Your Choices and Rights
You may ask to see the information we hold about you. You may ask us to correct information that is not right or not current.
In some situations you may ask us to delete information, although we may need to keep certain records for safety, billing, or legal reasons. You can choose to limit some follow up messages. You can manage cookies through your browser.
To make a request, write to us at 2435 N Central Expy, Richardson, TX 75080, United States and tell us what you need.
Security
We use reasonable safeguards to protect information. This includes limiting access to staff who need the data for their work, training employees on handling customer records, and using technical and physical measures on devices and storage.
We also take care when sharing information with trusted service providers. No method of sending or storing information is completely secure.
We cannot promise absolute security. We ask customers to share only what is needed for the job and to contact us if they notice any problem with their information.
Children’s Privacy
Our services and our website are meant for adults and for people who act for property owners or businesses. We do not knowingly collect personal information from children under thirteen years of age.
If a parent or guardian believes a child has given us information, they may contact us in writing and we will review the request. We may ask for proof of identity before taking action. If we learn that we collected information from a child without consent, we will delete it when allowed.
Data Transfers
Water Restoration Richardson is based in Richardson, Texas, and most information is processed in the United States. Some work may be supported by vendors or service partners in other locations.
When information is sent to those parties, we expect them to protect it and to use it only for the service they are providing to us. We use reasonable steps to keep information safe during transfers. If an insurer or property manager requires a transfer, we will follow the terms in that agreement.
Changes to This Policy
We may update this Privacy Policy if our services change, if the law changes, or if we improve how we handle information. When we make changes, we will post the updated version on this page. The updated policy will apply to information collected after the change.
If you continue to use http://waterrestorationrichardson.com/ after the policy is updated, that means you accept the new version. We suggest checking this page from time to time.
Contact Us
If you have questions about this Privacy Policy or about how we handle information, write to Water Restoration Richardson, 2435 N Central Expy, Richardson, TX 75080, United States. Include your name, mailing address, and a short description of your request so we can find your records. We will respond within a reasonable time based on the request and on applicable law in Texas.
Definitions
Personal information means information that identifies you or can be linked to you, such as name, address, photos, or job records. Processing means collecting, using, storing, or sharing information.
Service providers means companies or individuals who help us deliver restoration, cleanup, billing, or support services. Cookies means small text files placed on your device by a website to remember settings or measure use.